Customer Level of Service Model (CLOS)

T2SR Consulting Inc. was retained to support implementing the CLOS 2.0 model across all operational zones and city-wide portfolios (Urban Forestry, Water Management, Park Infrastructure and Urban Conservation).

1. Phase One (2025) - Implement in all Operational Zones (1-8)

2. Phase Two (2026) - Implement in all City-Wide Portfolios and Operation Zones (1-8)

Contact: David Hobson, Manager-South Region
e-david.hobson@calgary.ca